Free Delivery on all Orders over ₦150,000
Refund Policy
Fair, transparent refunds — processed promptly once your return is approved.
1. Refund Timeline
Refunds are processed within 5 – 10 working days after your returned item has been received and inspected.
2. Refund Method
- Card & Paystack payments — refunded to the original payment method.
- Bank transfers — refunded to the account details you provide.
- Wallet balance — credited instantly to your ASL Wallet.
3. Partial Refunds
A partial refund may apply if the returned item is not in its original condition, is missing tags or shows signs of use.
4. Non-Refundable
- Original shipping fees (unless the return is due to our error)
- Sale, clearance and limited-edition items
- Concierge-sourced or custom-made orders
Delayed Refunds?
If you haven't received your refund after 10 working days, please contact your bank first, then reach out to our support team.Download the ASL Originals App
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